Information We Collect

1.1 Personal Information

When you place an order or interact with our website, we may collect the following personal information:

• Your name
• Email address
• Shipping address
• Billing address
• Child’s name, age, and other details for personalization (optional)
• Payment information (processed securely via third-party payment providers)

1.2 Non-Personal Information

We may collect non-identifiable information such as:

• Browser type
• IP address
• Pages viewed on our website
• Time spent on our site
• Cookies and other tracking technologies

How We Use Your Informatiomn

2.1 To Fulfill Orders

We use the personal information you provide to:

• Process and deliver your order
• Customize the letters and additional products based on the details you submit

2.2 To Improve Our Services

Non-personal data helps us:

• Enhance user experience
• Improve website functionality
• Analyze website traffic and performance

2.3 Communication

We may use your email address to:

• Send order confirmations and updates
• Notify you of special offers or new products (you can opt out anytime)

Sharing Your Information

3.1 Third-Party Services

We work with trusted third-party providers to process payments, ship orders, and improve website functionality. These providers are contractually obligated to protect your data and use it solely for the services they perform on our behalf.

3.2 Legal Obligations

We may disclose your information if required by law or in response to valid legal requests.

Cookies and Trascking

4.1 What Are Cookies?

Cookies are small files placed on your device to improve your browsing experience.

4.2 How We Use Cookies

We use cookies to:

• Remember your preferences
• Track your shopping cart
• Analyze site performance

4.3 Managing Cookies

You can manage or disable cookies in your browser settings. However, this may impact your experience on our website.

Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. Payment information is encrypted and processed through secure third-party systems.

Your Rights

6.1 Access and Correction

You have the right to:

• Access your personal data
• Request corrections to inaccuracies

6.2 Deletion and Restriction

You can:

• Request the deletion of your personal information
• Restrict the processing of your data under certain circumstances

6.3 Opt-Out

You can opt out of receiving promotional emails by clicking the “unsubscribe” link in any of our communications.

Children’s Privacy

We collect children’s information only for the purpose of personalizing letters. This information is provided voluntarily by parents or guardians and is not used for any other purpose.

Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal and regulatory reasons. Please review it regularly for updates.

Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:

Email: contact@northpolepostoffice.com

Thank you for trusting The North Pole Post Office to deliver holiday magic safely and securely!